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Privacy Policy

Privacy is given serious importance at Real Property Kerikeri Limited (“we”, “us” or “our”).  We maintain to ensure that all relevant privacy and data protection laws are complied with when dealing with personal client information.

We strongly encourage you to go through this Privacy Policy carefully. A thorough understanding will help you make an informed decision when giving personal information to us. When you access our website and/or engage us to provide any service (such as real property brokerage services), including web services (the “Services”), you automatically consent to the terms of this Privacy Policy and agree to be bound by it. 

This Privacy Policy does not limit your existing rights under relevant privacy and data protection laws. 

  1. Collection of personal information

Real Property Kerikeri Limited is a provider of Services to its clients. The Services includes the collection and storage of personal information of our clients and other visitors to our website and/or office/s. The information collected from an identifiable individual may include that individual’s name, date of birth, country of residence, IRD number, bank account information, profession, occupation or job title and contact details (physical address, email address, fax number and landline and/or mobile number or other contact details you provide us) as well as information on companies, trusts or other entities associated with the individual. We also collect information about how you use our website (for example, traffic volumes, time spent on pages), your IP address and/or other device identifying data, information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us. 

Real Property Kerikeri Limited collects and holds such personal information that we may collect directly from you when you:

  • have conversations with our representatives, 
  • make a request for provision of our Services, 
  • become a client and we provide you with the Services, 
  • enter competitions, promotions or request information or material from Real Property Kerikeri Limited, 
  • use our website as a client,
  • by telephone, letter, fax or email,
  • contact Real Property Kerikeri Limited (including through social media channels),
  • visit our website.

We may also collect your personal information:

  • from someone else, where you have authorised this;
  • from publicly-available sources;
  • automatically, when you visit our website or use our Services. Some of this information is collected using cookies (text files saved on your device) and similar tracking technologies.

You may choose to not disclose this information to us. You should be aware however that it may mean we are restricted or prevented from providing our services to you. 

2. Real Property Kerikeri Limited may receive personal information from you about others

Through your use of the Services, Real Property Kerikeri Limited may also collect information from you about someone else where you have authorised us to do so (for example, by choosing a feature of the website that contemplates the interaction with a third party website or feature or user) or where the information is publicly available.  This could include personal information collected when users you have invited use our Services or website (“User Data”).  If you provide Real Property Kerikeri Limited with personal information about someone else, you must ensure that you are authorised to disclose that information to Real Property Kerikeri Limited and that, without Real Property Kerikeri Limited taking any further steps required by applicable data protection or privacy laws, Real Property Kerikeri Limited may collect, use and disclose such information for the purposes described in this Privacy Policy. 

 

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Privacy Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Real Property Kerikeri Limited’s identity, and how to contact Real Property Kerikeri Limited.

3. Real Property Kerikeri Limited collects, holds, and uses your personal information for limited purposes

Real Property Kerikeri Limited collects the personal information to assist us in providing you with the Services that you have requested. This information may be used for purposes including to:

  • verify your identity and undertake credit checks (if necessary),
  • provide the requested Services to you,
  • market our Services and products relating to these Services. We may also send you newsletters and up to date information on changes via text, email or other electronic means (you can opt out of this by contacting us at any time),
  • conduct business processing functions including providing personal information to our contractors, service providers or other third parties,
  • carry out training of our personnel in relation to the Services,
  • ensure we comply with laws and regulations in applicable jurisdictions,
  • keep open lines of communication with you, including in response to a complaint,
  • send you our bills and to collect any money owing to us. This includes authorising us to process credit card transactions,
  • ensure that you are adhering to our terms and conditions, 
  • assess the performance of the website and to improve the operation of the website, 
  • update our records and keep your contact details up to date,
  • comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country), and 
  • any other use that is authorised by you or relevant privacy laws. 

In the event of a sale, merger, consolidation, liquidation, re-organisation or acquisition, your information may be transferred. 

When we collect and process User Data we act as an agent of you for the purposes of the New Zealand Privacy Act 2020 and any other relevant privacy laws. Such User Data will only be processed in accordance with this Privacy Policy and in compliance with all applicable privacy laws. 

By using our website or asking us to provide you with the Services, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Real Property Kerikeri Limited will only use your personal information in the ways outlined in this Privacy Policy or if we have your express permission. If you have any personal information related to your engagement with our Services such as a password, it is your responsibility to keep that safe. If you become aware of any breach of your security, you should contact us immediately and change your password.  

4. Real Property Kerikeri Limited can collect your non-personally identifiable data

When you use our Services, you are agreeing to Real Property Kerikeri Limited accessing, aggregating and using non-personally identifiable data collected from you. This data does not identify you nor any other individual. 

This data may be used to:

  • help us understand how our clients are engaging with our Services and website, for example, the busiest days of the month, quantity and timing of payments and most popular web pages;
  • provide clients with further information regarding the uses and benefits of our Services; 
  • increase business productivity as the aggregated data can provide relevant business insights; and
  • otherwise improve our website and Services. 

5. Transfer and storage of personal information 

All information that you provide to us or is entered into our website or collected from your visiting our website is automatically transferred to the Real Property Kerikeri Limited servers. When you use our Services, you consent to your personal information being held by our servers as outlined in this Privacy Policy. 

As at the date of this Privacy Policy, our servers are located in Australia, hosted by Google and Rex Software. Your personal information will be transmitted through and stored on those servers as part of the Services. If the location of our servers changes in the future, we will update this Privacy Policy. We would encourage you to frequently review our Privacy Policy so you are aware of any changes. 

Real Property Kerikeri Limited is based in New Zealand and may access your personal information from New Zealand. New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection. This decision provides our basis for transferring personal information to New Zealand.

By providing your personal information to Real Property Kerikeri Limited, you consent to us storing your personal information on servers hosted by Google and Rex Software,  and accessing your personal information from New Zealand. If your personal information is stored on servers located in other countries, it will remain within Real Property Kerikeri Limited’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Real Property Kerikeri Limited, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.

If you are not comfortable with your personal information being transferred to a server in another jurisdiction, you should not provide Real Property Kerikeri Limited with your personal information or use our website. 

6. Real Property Kerikeri Limited is committed to protecting your personal information 

Real Property Kerikeri Limited will at all times work to ensure that we are taking all the steps to protect your personal information. The information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all data transferred between you and the website for the provision of the Services is encrypted.

Despite our best efforts, the internet itself cannot be trusted as a secure environment. Consequently, we are unable to give an absolute promise that your information will always be safe. Sharing of personal information over the internet is to be done at your own risk. You should only give out your personal information to the website within a secure environment. 

If we become aware of any security breach relating to your personal information, we will advise you as soon as we can. 

7. Real Property Kerikeri Limited will release your personal information in limited circumstances 

The Personal information which you provide to us will be disclosed if it is necessary, appropriate and achieves the outcome for which you engaged our Services (including those purposes set out in paragraph 3.0 above). 

We may also disclose your personal information to:

  • our employees, contractors, licensees (real estate agents) and service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
  • any organisation for any authorised purpose with your express consent.

We may share your personal information with third parties based outside New Zealand. This means your personal information may be processed in an overseas country which does not provide the same level of protection to personal information as in New Zealand.

Unless there is a sale, merger, consolidation, liquidation, reorganisation or acquisition, Real Property Kerikeri Limited will not disclose your personal information to a third party unless we have your express consent. It is important to note however, that we may have to do so without your consent to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, required by law. If it is possible and appropriate, we will endeavour to notify you to let you know this has occurred. 

Your personal information is not controlled, accessed or used by the third parties who host our servers, except for the intended use of storing that information. 

Our advertising and analytics partners may receive information about your use of our website through cookies, web beacons and similar storage technologies. More information on this can be found in the Cookies section of this Privacy Policy. 

8. Real Property Kerikeri Limited does not store your credit card details

If you need to use your credit card for any of our Services, your credit card details will not be stored online and cannot be accessed by our staff. However your credit card details may be encrypted and securely stored by our chosen payment provider. This will enable Real Property Kerikeri Limited to automatically bill your credit card on a recurring basis. 

9. Requesting access to your personal information 

It is up to you to ensure that the personal information you provide is accurate, complete and up-to-date. Unless there are certain legal grounds for refusing, you may ask to access the personal information we have that is readily available. You may also ask us to update or correct any information we have about you. This may be done by requesting in writing and sending it to us at 92 Kerikeri Road, Kerikeri 0230 or by email to info@realkerikeri.co.nz. You will need to prove that you are the individual to whom the personal information relates. 

We will process your request as soon as reasonably practicable, unless there are legal grounds preventing us from doing so. We will explain why if we are unable to do so. One example for refusal would be if access would unreasonably impact the privacy of another individual. If you request a correction and we have to refuse, reasonable steps will be taken to note down that you requested that correction. 

If appropriate and reasonable, we may charge you the cost of providing and/or correcting your personal information. 

Your personal information will only be kept for as long as it is needed. There may be circumstances however where we have to keep the information for a specified amount of time to meet various legal and reporting requirements.

10. Real Property Kerikeri Limited uses cookies

A cookie is a small text file that is stored on your computer for record-keeping purposes. It does not identify you personally or contain any other information about you but it does identify your computer. Real Property Kerikeri Limited’s website uses these cookies. 

Along with some of our affiliates and third-party service providers, Real Property Kerikeri Limited may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on our website. Amongst other purposes, these can be used to track how the website is being used and the level of engagement with ads.  

You have the ability to get your browser to send you an alert when you receive a cookie. This then gives you the chance to accept or reject it. If you refuse a cookie, this can have a negative impact on how the website is used or functions. Note, Real Property Kerikeri Limited does not respond to or honour “Do Not Track” requests at this time. 

Performance and targeting cookies may be used when you visit our website. 

Performance cookies serve to collect information on how you use the website. This can tell us about our most popular pages, and if you have received any error messages while on the pages. No identifying personal information is gathered via these cookies. Instead, these cookies only work to improve the usage of the website. As a result of the cookies, Real Property Kerikeri Limited may be sent reports showing aggregate numbers and trends from third party analytics partners. 

Alternatively, targeting cookies provide you with personalised advertisements that are related to you and your interests. They can determine how often you see a particular advertisement and can measure whether the advertising campaign has been effective. They will remember that you have visited the website and may share this information with other parties such as advertisers. As a result, you may see advertisements about our Services in other areas of the internet. When you use our website, third party providers may display advertisements relevant to your interests. This information will have been generated by your previous use of the website and other browsing history. Your browser collects information about your internet use. Third party providers then use this information to place ads on websites throughout the internet that may relate to you and your interests. 

It is possible to opt-out of targeted advertising at http://www.youronlinechoices.eu/.  You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links:

Digital Advertising Alliance EU (EDAA) – http://www.youronlinechoices.com/ 

DAA AppChoices page – http://www.aboutads.info/appchoices

Network Advertising Initiative (NAI) – http://optout.networkadvertising.org/ 

Digital Advertising Alliance (DAA) – http://optout.aboutads.info/ 

You should be aware that opting out will not stop the advertising all together. You will instead be served with generic ads. 

11. You may opt out of any email communications

Real Property Kerikeri Limited uses email to send out various information relating to billing, marketing our services and general communication. There are clear instructions on the emails explaining how to remove yourself from our mailing list. If you choose to opt out, this will not remove you from receiving emails about breaches (if relevant) or any changes to the Privacy or Terms of Use policies. 

12. Your responsibility in transferring your data to third-party applications

Our website may have links or ads that get you to follow a link to a third-party application or website.  It is your responsibility to be vigilant when giving out personal information on these links as Real Property Kerikeri Limited has no control, and takes no responsibility for these websites and applications. 

13. Privacy complaints process

If you are unhappy with how we have handled your personal information, you may send a complaint. Please provide us with the full details of your complaint along with any supporting documentation:

  • Email: info@realproperty.co.nz
  • Post: Real Property Kerikeri Limited

92 Kerikeri Road

Kerikeri 0230

We will:

  • Send you an initial response to your query or complaint within ten (10) business days; and
  • Look into and seek to resolve the issue within twenty (20) business days. If necessary, we may need a longer period to do this but will notify you of this delay.  

14. This Privacy Policy may be updated

Real Property Kerikeri Limited reserves the right to change this Privacy Policy at any time. The amended Privacy Policy will be considered effective as soon as it is posted to this website.  If you continue to access and use our website and/or receive our Services, you will be considered to have accepted the amended Privacy Policy. 

This Privacy Policy was last updated: October 2023.